Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction

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Acmad Nurhadi Norma Yunita Anna Mukhayaroh Ahmad Sahirudin

Abstract

In general, a government needs a system that can support the process of a service. where service can be interpreted as an effort to take care of what is needed by the community. In this study to measure the quality of the website baznas.go.id by using the webqual 4.0 method. Webqual is a measurement to measure the quality of a website based on research instruments. The research instruments used in webqual 4.0 are usability, information quality, interaction quality, and user satisfaction. The results of this study that the variable information quality (quality information) and usability (usability) have an influence on website users.

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NURHADI, Acmad et al. Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction. SinkrOn, [S.l.], v. 3, n. 2, p. 260-264, mar. 2019. ISSN 2541-2019. Available at: <http://jurnal.polgan.ac.id/index.php/sinkron/article/view/10103>. Date accessed: 22 may 2019. doi: https://doi.org/10.33395/sinkron.v3i2.10103.
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