Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction

Authors

  • Acmad Nurhadi Universitas Bina Sarana Informatika
  • Norma Yunita Universitas Bina Sarana Informatika
  • Anna Mukhayaroh STMIK Nusa Mandiri Jakarta
  • Ahmad Sahirudin STMIK Nusa Mandiri

DOI:

10.33395/sinkron.v3i2.10103

Keywords:

Webqual, Website Quality, E-Government

Abstract

In general, a government needs a system that can support the process of a service. where service can be interpreted as an effort to take care of what is needed by the community. In this study to measure the quality of the website baznas.go.id by using the webqual 4.0 method. Webqual is a measurement to measure the quality of a website based on research instruments. The research instruments used in webqual 4.0 are usability, information quality, interaction quality, and user satisfaction. The results of this study that the variable information quality (quality information) and usability (usability) have an influence on website users.

GS Cited Analysis

Downloads

Download data is not yet available.

References

Fathur Rohman, D. K . Pengukuran Kualitas Website Badan Nasional Penanggulangan Bencana Menggunakan Metode Webqual 4.0. Ilmu Pengetahuan Dan Teknologi Komputer, 3(1), 31–38. 2017.

[2] Hendradi, P., Sukendar, T., & Saputro, M. I. Pengaruh Kualitas Website Pt Go-Jek Indonesia Terhadap Kepuasan Pengguna Menggunakan Metode Webqual Pendahuluan. Jurnal Satya Informatika, 2(2), 44–57. 2017.

[3] Khairunissa, & Wasiyanti, S. Pengukuran Kualitas Website Pemerintah Depok Terhadap Kepuasan Pengguna Dengan Metode Webqual 4.0. Jurnal Swabumi, 6(1), 35–43. Https://Doi.Org/10.1016/J.Apnr.2014.11.001. 2018.

[4] Nadratuzzaman, M. (2016) Republika.co.id https://www.republika.co.id/berita/ekonomi/syariah-ekonomi/16/10/30/ofv2ed415-masyarakat-masih-tidak-percaya-pemerintah-salurkan-zakat.

[5] Prayitno, D. Panduan Praktis Olah Data Menggunakan SPSS. Yogyakarta: Andi. 2017.

[6] Sugiyono. Metode Peneltian Kuantitatif Kualitatif dan R & B. Bandung: Alfabeta. 2011.

[7] Syafitra, M. Persepsi Normatif Masyarakat Terhadap Pembayaran Zakat Fitrah Melalui Lembaga Amil Zakat (Studi Di Kecamatan Mamajang Kota Makassar). Jurnal Tomalebbi, 3(4), 54–61. 2016.

[8] Syaifullah, & Soemantri, Dicky Oksa. Pengukuran Kualitas Website Menggunakan Metode Webqual 4 . 0. Jurnal Rekayasa Dan Manajemen Sistem Informasi, 2(1), 19–25. 2016.

[9] Warjiyono, W., & Hellyana, C. M. Pengukuran Kualitas Website Pemerintah Desa Jagalempeni Menggunakan Metode Webqual 4.0. Jurnal Teknologi Informasi Dan Ilmu Komputer, 5(2), 139. https://doi.org/10.25126/jtiik.201852666. 201.

Downloads


Crossmark Updates

How to Cite

Nurhadi, A., Yunita, N., Mukhayaroh, A., & Sahirudin, A. (2019). Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction. Sinkron : Jurnal Dan Penelitian Teknik Informatika, 3(2), 260-264. https://doi.org/10.33395/sinkron.v3i2.10103

Issue

Vol. 3 No. 2 (2019): SinkrOn Volume 3 Number 2, April 2019

Section

Articles
Crossref
Scopus
Google Scholar
Europe PMC