RUZIQ, F.; WAYAHDI, M. R.; GINTING, S. H. N.; SYUHADA, R. Sentiment Analysis and Topic Extraction of Customer Complaints on Tokopedia Using the SVM and Latent Dirichlet Allocation (LDA) Methods. Jurnal Minfo Polgan, [S. l.], v. 15, n. 3, p. 3092-3103, 2026. DOI: 10.33395/jmp.v15i3.16748. Disponível em: https://jurnal.polgan.ac.id/index.php/jmp/article/view/16748. Acesso em: 8 oct. 2026.