Web-Based Online Queue Design at Puskesmas Siak Hulu I Kabupaten Kampar-Riau


  • Mariza Devega Lancang Kuning University
  • Zamzami Zamzami Lancang Kuning University, Pekanbaru, Indonesia
  • Yuvi Darmayunata Lancang Kuning University, Pekanbaru, Indonesia




Online Queuing System, Queue Design System, single-channel-multi steps, SDLC, Web-based


Increasing patient satisfaction in this case, especially Puskesmas as the government agency that provides health services for the community, will certainly have an impact on the quality of service from the Puskesmas Itself. One of them with an efficient queuing system.  A good queue will support regularity in an agency. Previously, analysis and calculation of queuing time had been carried out using the Kolgomorov-Smirnov compatibility test at the Puskesmas Siak Hulu I Kabupaten Kampar- Riau, and the results obtained an average of six working hours of patient care. This research is a pilot project that was carried out as a form of increasing effectiveness and efficiency in Puskesmas. The research has been completed and the results are the basis for this research and further research. The purpose of the current research is to make an online queuing system design, where later the results of this design are used to create a web-based online queuing system. The design is adapted to the existing queuing model at the Puskesmas, namely the Sigle Channel-Multi Steps queuing model. System development using System Development Life Cycle (SDLC) consisting of, analysis, design, implementation, and maintenance. The design phase is carried out in three stages, namely conceptual modeling, database design, and interface design. The design starts from making the proposed Rich-Picture, then carries out the predetermined design stages. With this design, it is hoped that in the future it will facilitate the process of developing a web-based online queuing system.

GS Cited Analysis


Download data is not yet available.


Pramudhita, A. N. (2018). Queue model in health facilities information system. Proceeding - 2017 5th International Conference on Electrical, Electronics and Information Engineering: Smart Innovations for Bridging Future Technologies, ICEEIE 2017, 2018-Janua, 152–157.

Perdana, R. H. Y., Hudiono, Taufik, M., Rakhmania, A. E., Akbar, R. M., & Arifin, Z. (2019). Hospital queue control system using Quick Response Code (QR Code) as verification of patient’s arrival. International Journal of Advanced Computer Science and Applications, 10(8), 357–363. https://doi.org/10.14569/ijacsa.2019.0100847

Junirianto, E., & Wita, D. S. (2020). Pengembangan Aplikasi Antrian Online MAL Pelayanan Publik Samarinda. Informatika Mulawarman : Jurnal Ilmiah Ilmu Komputer, 15(2), 127. https://doi.org/10.30872/jim.v15i2.3117

Yaduvanshi, D., Sharma, A., & More, P. V. (2019). Application of queuing theory to optimize waiting-time in hospital operations. Operations and Supply Chain Management, 12(3), 165–174. https://doi.org/10.31387/oscm0380240

Burungale, S., Kurane, K., Mhatre, S., & Vora, P. D. (2018). Patient Queue Management System. International Journal of Engineering Science Invention (IJESI), 7(2), 39–41. www.ijesi.org%7C%7CVolumewww.ijesi.org

Meephu, E., Arwatchananukul, S., & Aunsri, N. (2018). A Framework for Development of an Intra-Hospital Patient Transfer Using Queue Management System. 6th Global Wireless Summit, GWS 2018, 300–303. https://doi.org/10.1109/GWS.2018.8686487

Titarmare, N., & Yerlekar, A. (2018). A Survey on Patient Queue Management System. International Journal of Advanced Engineering, Management and Science, 4(4), 229–232. https://doi.org/10.22161/ijaems.4.4.3

Safdar, K. A., Emrouznejad, A., & Dey, P. K. (2020). An optimized queue management system to improve patient flow in the absence of appointment system. International Journal of Health Care Quality Assurance, 33(7–8), 477–494. https://doi.org/10.1108/IJHCQA-03-2020-0052

Zamzami, D. Mariza, D. Yuvi, 2019. (2019). Analisis antrian single channel multi steps pada puskesmas siak hulu i kabupaten kampar-riau. 04, 46–53.

Barjtya., S., Sharma., A., & Rani., U. (2017). A detailed study of Software Development Life Cycle (SDLC) Models. Bulletin de La Societe de Pathologie Exotique, 6(7), 22097–22100. https://doi.org/10.18535/ijecs/v6i7.32

Okesola, O. J., Adebiyi, A. A., Owoade, A. A., Adeaga, O., Adeyemi, O., & Odun-Ayo, I. (2020). Software Requirement in Iterative SDLC Model. In Advances in Intelligent Systems and Computing: Vol. 1224 AISC (Issue November). Springer International Publishing. https://doi.org/10.1007/978-3-030-51965-0_2

Muhamad, Z. H., Abdulmonim, D. A., & Alathari, B. (2019). An integration of uml use case diagram and activity diagram with Z language for formalization of library management system. International Journal of Electrical and Computer Engineering, 9(4), 3069–3076. https://doi.org/10.11591/ijece.v9i4.pp3069-3076

Perdana, E. M., Manongga, D., & Iriani, A. (2019). Model Konseptual bagi Pengembangan Knowledge Management di SMA Menggunakan Soft System Methodology. Jurnal Teknologi Informasi Dan Ilmu Komputer, 6(2), 169. https://doi.org/10.25126/jtiik.201962932

Assunção, W. K. G., Vergilio, S. R., & Lopez-Herrejon, R. E. (2020). Automatic extraction of product line architecture and feature models from UML class diagram variants. Information and Software Technology, 117(March). https://doi.org/10.1016/j.infsof.2019.106198

Syarif, M., & Nugraha, W. (2020). Pemodelan Diagram UML Sistem Pembayaran Tunai Pada Transaksi E-Commerce. Jurnal Teknik Informatika Kaputama (JTIK), 4(1), 70 halaman. http://jurnal.kaputama.ac.id/index.php/JTIK/article/view/240


Crossmark Updates

How to Cite

Devega, M. ., Zamzami, Z., & Darmayunata, Y. . (2022). Web-Based Online Queue Design at Puskesmas Siak Hulu I Kabupaten Kampar-Riau. Sinkron : Jurnal Dan Penelitian Teknik Informatika, 7(1), 120-127. https://doi.org/10.33395/sinkron.v7i1.11247