Users Experience Analysis of the Zoom Meeting Application

Abstract

This research aimed to analyze the User Experience analysis
of the Zoom Meeting application according to the perspectives of
lecturers and students during online learning in the new normal era
because the Zoom application is considered to have numerous
outstanding features. The population in this research were 2 lecturers
and 123 students of the Bachelor of Elementary School Teacher
Education Study Program in the 2021/2022 academic year in Bali. The
purposive sampling technique was used along with the questionnaire
and in-depth interview. As a result, the attractiveness, clarity,
efficiency, and stimulation aspects scale got the average positive
result from the questionnaire because the value obtained was more
than 0.8. Furthermore, the average questionnaire scale was neutral for
the accuracy and novelty aspects because the values obtained were
from -0.8 to 0.8. Therefore, the accuracy aspect has the lowest value
compared to other aspects. It was also verified from the data obtained
from the in-depth interview results, which showed various problems
and obstacles experienced by users in terms of the accuracy of the
Zoom Meeting application when used as an online learning medium,
i.e., difficulties in conducting disciplinary assessments and
conducting lectures that required practical skills. Although Zoom has
many benefits for online learning, it still has several limitations that
must be addressed by lecturers, students, and Zoom developers.

GS Cited Analysis