Application of Enterprise Architecture in Digital Transformation of Insurance Companies


  • Khairul Thamrin Prawira Magister Teknologi Informasi, Universitas Pradita, Serpong, Banten
  • Djarot Hindarto Fakultas Teknologi Komunikasi dan Informasi, Universitas Nasional, Jakarta
  • Eko Indrajit Magister Teknologi Informasi, Universitas Pradita, Serpong, Banten




Application Architecture, Business Architecture, Enterprise Architecture, Insurance Service, TOGAF Framework


Implementation of enterprise architecture is a major requirement
for companies that want to develop business processes according to their
needs. Business architecture is the company's initial plan to support the
company's operations. An insurance company is a company that provides
insurance services. Insurance is a form of contract in which the guaranteed
party pays a premium to the insurance company. Insurance companies
provide payment guarantees in the event of certain risks that are guaranteed
in the insurance contract. Therefore, this company must think about
operational forms to provide the best service for its customers. Structuring
business processes starting from the sales process, administrative processes,
claims processes, to financial processes which are the most vital processes.
Insurance companies are different from other financial services companies,
such as banking companies, fintech companies and others. The insurance
company's unique process is to provide guarantees to its customers in
carrying out risk protection. Before starting to implement enterprise
architecture, the company already has a business architecture blueprint which
is the enterprise architecture of a company. The design begins with running
architectural business processes, architectural applications, architectural
databases and architectural technology. Enterprise architecture
implementation certainly cannot be separated from project management.
Because project management is a process that manages the project so that the
project becomes more organized in its implementation

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How to Cite

Prawira, K. T. ., Hindarto, D. ., & Indrajit, E. . (2023). Application of Enterprise Architecture in Digital Transformation of Insurance Companies. Sinkron : Jurnal Dan Penelitian Teknik Informatika, 7(2), 856-865.

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