Anggraeni, R., Alzami, F., Nurhindarto, A., Budi, S., Megantara, R.A. , Rizqa, I. and Muslih, M. 2025. Clustering IT Incidents Using K-Means: Improving Incident Response Time in Service Management. Sinkron : jurnal dan penelitian teknik informatika. 9, 2 (Jun. 2025), 936-947. DOI:https://doi.org/10.33395/sinkron.v9i2.14822.