CATURKUSUMA, R. M. .; ALZAMI, F.; NURHINDARTO, A. .; SULISTIYONO, M. T. .; IRAWAN, C. .; KUSUMAWATI, Y. . Predicting IT Incident Duration using Machine Learning: A Case Study in IT Service Management. Sinkron : jurnal dan penelitian teknik informatika, [S. l.], v. 9, n. 1, p. 8-19, 2025. DOI: 10.33395/sinkron.v9i1.14310. Disponível em: https://jurnal.polgan.ac.id/index.php/sinkron/article/view/14310. Acesso em: 16 jun. 2026.