Astuti, T. P. ., E. Elmayati, and T. . Hasanah. “Analysis of E-Service Quality Performance at BKPSDM Lubuklinggau Web-Based Using E-Govqual and Importance Perfomance Analysis (IPA) Methods”. Sinkron : Jurnal Dan Penelitian Teknik Informatika, vol. 6, no. 3, July 2022, pp. 1017-2, doi:10.33395/sinkron.v7i3.11444.