Shulton, B. M., and E. Zuraidah. “Web-Based Desktop Support Trouble Ticket System Design In PT. Mnc Mediacom Cable”. Sinkron : Jurnal Dan Penelitian Teknik Informatika, vol. 5, no. 1, Oct. 2020, pp. 152-63, doi:10.33395/sinkron.v5i1.10570.