Zahro, Azzula Cerliana, Farrikh Alzami, Ramadhan Rakhmat Sani, Amiq Fahmi, Rama Aria Megantara, Muhammad Naufal, Harun Al Azies, and Iswahyudi Iswahyudi. “Fairer Public Complaint Classification on LaporGub: Integrating XLM-RoBERTa With Focal Loss for Imbalance Data”. Sinkron : jurnal dan penelitian teknik informatika 9, no. 4 (October 2, 2025): 1850-1862. Accessed May 1, 2026. https://jurnal.polgan.ac.id/index.php/sinkron/article/view/15260.