Usability and UX of Ruangguru Mobile: A 120-User Evaluation with SUS and UEQ

Abstract

The rapid growth of digital learning in Indonesia has emphasized the importance of evaluating the user interface (UI) and user experience (UX) of mobile learning platforms such as Ruangguru. This study aims to assess the usability and experiential quality of the Ruangguru mobile application to understand how effectively it supports engagement and learning motivation. A quantitative descriptive method was employed using two standardized instruments: the System Usability Scale (SUS) and the User Experience Questionnaire (UEQ). The SUS, consisting of 10 Likert-scale items, measures usability, while the UEQ evaluates six dimensions—Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty—on a seven-point semantic differential scale. Data were collected from 120 purposively selected users (high school and university students who had used the app for at least one month and once a week) through Google Forms. Results show a mean SUS score of 76.2, classified as Good/Acceptable, exceeding the global usability benchmark of 68. UEQ results indicate Excellent ratings for Stimulation (1.89) and Novelty (1.95), and Good ratings for Attractiveness (1.61), Perspicuity (1.42), Efficiency (1.68), and Dependability (1.44). These findings highlight Ruangguru’s strong emotional engagement through gamification and visual design, though minor dependability issues suggest optimization for latency and consistency. Overall, Ruangguru demonstrates an intuitive, motivating, and functionally robust design. Future improvements should prioritize navigation flow, performance stability, and cross-device optimization. This study underscores the value of combining SUS and UEQ as a dual-instrument framework for evidence-based, user-centered design in digital learning environments.

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