An Integrated AHP–PROMETHEE II Framework for Refrigerated Transport Service Provider Selection
DOI:
10.33395/sinkron.v10i4.16652Abstract
Refrigerated transport is essential for preserving the quality of temperature-sensitive products and maintaining continuity across cold chain logistics. Selecting a refrigerated transport service provider is therefore a multidimensional decision involving technical reliability, operational capability, commercial conditions, sustainability, and cost. This study develops an integrated framework combining the Analytic Hierarchy Process (AHP) and the Preference Ranking Organization Method for Enrichment Evaluations II (PROMETHEE II) to evaluate six providers in Ho Chi Minh City, Vietnam. Assessments from nine experts were used to determine the weights of four criteria groups and fifteen subcriteria through AHP, while PROMETHEE II was applied to establish the provider ranking. The Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) and group-weight sensitivity analysis were used to examine the robustness of the results. Service Quality and Cost were the most influential criteria groups, with weights of 0.3981 and 0.2802, respectively. Service cost, temperature compliance, and quotation transparency received the highest subcriterion weights. Provider S2 ranked first under PROMETHEE II, with a net outranking flow of 0.3144, and retained this position under TOPSIS and across most variations in group weights. The proposed framework enables firms to compare providers using a consistent set of criteria, identify the preferred alternative, and assess whether the decision remains stable under different ranking methods and weighting assumptions.
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