The Role of ChatGPT in Improving the Efficiency of Business Communication in Management Science

Authors

  • Suryanto Nugroho Program Studi Informatika, Institut Teknologi Sains dan Kesehatan PKU Muhammadiyah Surakarta, Indonesia
  • Anwar Tonggo Sitorus Program Studi Teknik Informatika, STMIK Mercusuar, Indonesia
  • Mohammad Habibi Program Studi Ekonomi Syariah, STAI An Najah Indonesia Mandiri, Indonesia
  • Edy Wihardjo Program Studi Pendidikan Matematika, Universitas Jember, Indonesia
  • Muhammad Subhan Iswahyudi Indonesia Center for Team Coaching Studies (ICTCS), Indonesia

DOI:

10.33395/jmp.v12i1.12845

Keywords:

ChatGPT, Efficiency, Business Communication, Management Science

Abstract

In the era of globalisation and rapidly growing information technology, business communication has become one of the critical aspects of management science that plays an important role in the success of an organisation. Efficient business communication can lead to better collaboration, faster decision-making, and improve overall organisational productivity and performance. This research aims to investigate in depth about the role of ChatGPT in improving the efficiency of business communication in management science. The current research type is qualitative. Data collection techniques include listening and recording important information to conduct data analysis through data reduction, data display, and conclusion drawing. The study results show that in the ever-evolving era of technology and digitalisation, ChatGPT has proven itself as an effective tool in improving the efficiency of business communication in management science. From improving the responsiveness and availability of communication, data analysis, strategic support, to facilitating collaboration, development, and innovation, ChatGPT provides organisations with a variety of advantages in various aspects of their operations.

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Author Biographies

Suryanto Nugroho, Program Studi Informatika, Institut Teknologi Sains dan Kesehatan PKU Muhammadiyah Surakarta, Indonesia

Program Studi Informatika, Institut Teknologi Sains dan Kesehatan PKU Muhammadiyah Surakarta, Indonesia. Email: suryanto@itspku.ac.id

Anwar Tonggo Sitorus, Program Studi Teknik Informatika, STMIK Mercusuar, Indonesia

Program Studi Teknik Informatika, STMIK Mercusuar, Indonesia. Email: anwar@mercusuar.ac.id

Mohammad Habibi, Program Studi Ekonomi Syariah, STAI An Najah Indonesia Mandiri, Indonesia

Program Studi Ekonomi Syariah, STAI An Najah Indonesia Mandiri, Indonesia. Email: habaibai.moh@gmail.com

Edy Wihardjo, Program Studi Pendidikan Matematika, Universitas Jember, Indonesia

Program Studi Pendidikan Matematika, Universitas Jember, Indonesia. Email: edy.fkip@unej.ac.id

Muhammad Subhan Iswahyudi, Indonesia Center for Team Coaching Studies (ICTCS), Indonesia

Indonesia Center for Team Coaching Studies (ICTCS), Indonesia. Email: msubhan.iswahyudi@gmail.com

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How to Cite

Nugroho, S., Sitorus, A. T., Habibi, M., Wihardjo, E., & Iswahyudi, M. S. (2023). The Role of ChatGPT in Improving the Efficiency of Business Communication in Management Science. Jurnal Minfo Polgan, 12(1), 1482-1491. https://doi.org/10.33395/jmp.v12i1.12845

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